We’ve guided you towards the best, now it’s time to steer you away from the worst. Rogue casinos are a sad reality and the purpose of this article is to tell you which they are, demonstrate clear signs of scam online casinos as well as how to protect yourself from them.
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How can you identify scam casinos?
In our 15+ years of experience in the world of online casinos we have witnessed pretty much everything when it comes to rogue online casinos. From slow-paying or even no-paying operators, fake games with cheating RNGs all the way to absolutely absurd wagering requirements that are just impossible to meet. The table below features the worst of the worst.
Right next to them you will see the definitive winners for us here at Best50Casino. These operators nailed it because of their mouthwatering bonuses and promotions, top-notch security, wide range of games, and customer support that’s just out of this world! For a full list of rogue online casinos check here.
There are some telltale signs that you’re dealing with a pirate casino. The most common ones are listed below so you always know what you’re up against.
Fake license sites
Yes, that’s actually a common one. When it comes to license we usually see the following three hoaxes by scam online casinos. The first one is when an operator doesn’t have, and actually never had, a license. This often happens in offshore casinos or Bitcoin casinos, because Bitcoin as a payment system does not require for operators to have a gaming license in order to work with them, as opposed to other payment methods such as VISA, Paypal or Skrill/Neteller.
We have also seen many rogue casinos using a fake license. Operators are obligated by the regulator to display the licensing authorization seal on the website footer. This logo also needs to be clickable. So, in case you cannot find a valid link, then something’s definitely off.
The third and last indication of a license scam is when the license is expired. You can see this by clicking on the licensing logo. The page where you will be redirected to will have the site listed under the indication “Inactive” or “surrendered”. This usually happens because some online casinos want to avoid the cost of license renewal.
Non-paying online casinos
Yes, that’s a common one as well. So, you’ve sent all the required verification documents and you’re all set up for your first withdrawal. Some pirate casinos will go to the extent of not paying you at all or making your life difficult by delaying payments for weeks. And the truth is, we’ve seen tons of excuses to avoid withdrawals. Scam operators can get very creative when it comes to that.
Some will have unusual verification procedures requesting you to take a photo of yourself with your ID right next to your face. We’ve also heard about casinos that want to talk to players on Skype or Telegram via live video, or others that will call players on the phone at inconvenient hours just to check if they will pick up. The reason behind all that? To delay or avoid withdrawal requests altogether.
Pirate casino games
Have you ever come across an online casino only to find out that something looks suspicious in their games? Well, you might not be wrong as many rogue casinos use pirate casino games. NetEnt and Novomatic are among the most popular to make cheap games off of. If you’re unsure if a casino offers legitimate games just shoot us an email at (include email link).
A good example of that is Desoft Gaming/2WinPower, a Russian pirate casino game provider that makes cheap knock-offs and sells them to scam casinos that don’t have the budget to buy the real games. The artwork and design of their titles, as well as the sound effects, are ripped off and they also use an RNG that’s hardly tested for fairness of course. Another scam casino game provider you need to keep an eye out for is CasinoWebScripts. Just stay away!
Misleading Terms & Conditions
Last but not least, shady T&Cs are the icing on the cake. If you see absurd wagering requirements that are just impossible to meet, then that’s your first warning sign. We’ve often heard about people not being able to withdraw their bonus money because the operator claimed that they didn’t meet the turnover requirements for withdrawal. The truth is those blacklist casinos went ahead and changed the T&Cs after the withdrawal request was made to just avoid paying them.Credible online casinos
How to protect from scam casinos
To actually save yourself from all the trouble of dealing with a rogue casino, you should be proactive. So, before signing up to claim that juicy bonus take a step back and follow these steps:
1. Check the casino’s license
It’s one of the most common signs of a scam like we stated above, and it’s the first thing you should check to ensure that a casino is indeed legit. Check the license on the footer of the casino’s home page, click on it and check if it redirects you to a page with all license details.
2. Speak to Customer Support on live chat
The concept here is that you actually want to make sure that there is indeed a person at the other end of the chat room. Try sending a message at different times within the day to ensure that they indeed hold to the working hours they have posted on the website. You can even try sending messages in different languages if they have declared that they offer multilingual support. How do they reply? Do they seem professional and polite enough? It’s common among rogue casinos to have agents that are rude to players or are completely ignorant to core casino policies they should be aware of. Last, pay attention to how much time it takes them to respond. Extremely late replies are a potential sign of a fake casino.
3. Do a simple Google research
It might seem obvious but we cannot tell you how many times players neglect to do it. Run a simple search typing in the casino’s name and see what comes up on the results. If you’re dealing with a rogue casino, then chances are that something will be right there on the search results. Do take the time to dig deeper into the search results, and don’t just stay on page 1. We have often seen that complaints and scam reports are sometimes found between pages 2 and 5.
4. Read Best50Casino’s reviews
We are not here to guide you towards the best bonuses, promotions and games, but also to tell you about operators that are not worth your time and money. You can rest assured that our reviews are the result of meticulous and all-around research of the casino’s background, legislative compliance as well as financial standing.
5. Check if the casino is on our blacklist
Best50Casino’s blacklist is always a work in progress. The more blacklisted casinos we dig out the more you’ll see that list expand. Our goal is to guide you towards the very best casino gaming experiences on the Internet and nothing less.
6. Look at the casino’s mobile version
We have noticed repeatedly that pirate casinos’ mobile version does not play out so good. You will notice flaws such as weird graphics or lines and text that are not aligned properly with the rest of the page. The concept here is to ensure that everything looks ok on mobile too. Anything that’s off-putting or looks unprofessional might be a potential red flag.
7. Examine if the site is HTTPS
Serious and credible operators will not risk having a non-secure website. As of July 2018 Google announced that all sites should convert to an HTTPS version to ensure data safety. This is even more imperative in the case of online casinos as they deal with large amounts of money, thus the need for even more safety. As a result, doublethink playing with an operator that does not meet that requirement.
8. Keep an eye out for unusual Domain names (.io, .biz, .lv, tk)
Well-known and respected online casinos will invest in .com Top-Level Domains (TLDs). If you come across an operator that uses weird URL endings such as .io or .biz then it’s definitely worth researching that casino a bit further before signing up. That’s not to say that any operator that doesn’t operate a .com domain is not trustworthy, of course. A good example of that is Bovada, that’s a highly reputable operator, but yet runs under a .lv TLD.Top established casinos
How to report a scam online casino
It often happens that although you took all the necessary precautions you were caught up in a dispute with an operator where you feel that you were misled. There are 2 things you can do to report the case:
1. File a complaint in the licensing authority
We have noticed that many complaints about rogue casinos come from players that tried their luck with offshore operators or brands that are licensed in Curacao. That’s not to say of course that any casino that’s licensed there is shady. The first thing you need to do in that case is contact the corresponding authority and report the case. Below you will find links to the most popular licensing boards.
- United Kingdom Gambling Commission licensed casinos
British casinos are licensed with the United Kingdom Gambling Commission (UKGC). To get in touch with them and file your complaint click here. Alternatively, you can also contact IBAS, which is an Alternative Dispute Resolution service approved by the UKGC, handling disputes between licensed gambling operators and players. To contact IBAS click on this link.
- Malta Gaming Authority licensed casinos
If the operator you chose is licensed with the Malta Gaming Authority (MGA) then you should explain your situation by following this link.
- Curacao eGaming licensed casinos
Casinos in Latin America are usually regulated by the Curacao eGaming board. The authority has a meticulous logo licensing system to indicate the status of an operator, namely Valid, Invalid, or Unknown status. To file a complaint with the Curacao eGaming board click here.
- Gibraltar Betting and Gaming Association licensed casinos
In the case of operators that are licensed with the GBGA you can submit your complaint in the relevant form by following this link.
2. File a complaint on Best50Casino
We know that there’s nothing worse than feeling deceived by an operator. That’s why we have created our own dedicated section in the website where you can submit your complaint. Upon submission we will contact the operator and try to shed some further light into the case. Our year long collaborations with all well-known online casinos enable us to know how to tackle a case where the player feels they have been mistreated by the casino. To file in your complaint on Best50Casino click here (link to complaint form).
Frequently Asked Questions
Judging by the amount of questions we receive every day on scam casinos here at Best50Casino.com we understand that this is a topic of crucial importance to all of you. As a result, we decided to address some of the most common inquiries here for your convenience.
1. Are all online casinos a scam?
Far from it. There are many online casinos such as Energy Casino, Leo Vegas and Royal Panda that are highly regulated by respectable authorities as well as other third party boards that guarantee fairness. The fact that there are a few rogue casinos that molest the world of online gaming does not mean that all online casinos are scam.
2. Which are some of the biggest online casino frauds?
There are quite a few, to be honest. Among the worst would have to be the one involving Virtual Casino Group / Ace Revenue Casinos, a group that operates many scam casinos, such as 123 Slots online or Captain Jack Casino. They were quite infamous about not paying winnings to players or taking ages to process withdrawals. The person that owned the group of fake casinos was imprisoned for conspiracy and mail fraud back in 1997. Other well-known online casino frauds involved the following groups: Curgam Group, CyberRock Entertainment N.V. Casinos.
3. Is zodiac casino fake?
Not quite. Zodiac casino is licensed by both the UKGC and MGA which speaks volumes about their safety compliance procedures. The operator is also powered by Microgaming which is an extra sign of trust for players. It’s well-known that prestigious casino game providers do not do business with just any operator.
We know that safety is of the utmost importance to all players when joining an online casino. In that sense, we believe that knowing what makes an operator a potentially scam one goes a long way. Use the hands-on guide above to make your casino gaming experience a safer one. Last, if you’re looking for the safest casino sites to binge on just check out our list here (link to safe casinos). Happy and safe gaming!