SpinHill Casino Review
Spinhill Casino is a relatively new (established in 2019) online gambling site exclusively available to UK, Ireland and New Zealand players. It’s a white label playground operating under the license of Jumpman Gaming Limited, which also supplies the casino with software.
The layout ”screams” Great Britain and London all over as the site features images of the Buckingham Palace, a red double bus and a telephone box along with a British flag as its logo. Since April 2021, the casino became available to players from Ireland and New Zealand as well, but the theme remained the same.
Being licensed under UKGC you can expect transparency however it’s not the most reliable casino site when it comes to withdrawals and also their bonus terms can be characterized as horrible. In addition, you cannot contact them directly as there in no live chat service!
A versatile gaming lobby, trusted payment methods, and an intersting ”Trophies” program come in hand but the casino definitely didn’t strike us a positive first impression.
SpinHill Online Casino Review
Licensing, Regulation and Security: Is Spin Hill Casino legit?
As we already mentioned Spin Hill is a white label casino of Jumpman, so they are running under their owner’s UKGC and Alderney licenses, possibly the two most strict regulators around. If things do go wrong however, you can always appoint to IBAS to help you resolute any dispute. Also, gaming fairness is guaranteed by the independent audit team, Software Quality Specialist (SQS), which is approved by UKGC.
Responsible Gaming guidelines are also in tact as the casino partners with BeGambleAware and of course it participates in GAMSTOP scheme. You can ask for a Reality Check, Take A Break from gaming or even file for Self-Exclusion. Verification is needed as the casino will request ID or driving licence and proof of address before you can actually be able to make your first withdrawal.
Payment Methods and Withdrawals: Paypal Login make things easier
The casino allows you to make a quick registration and a first deposit at the same time using just your Paypal credentials. This type of login is identical to Pay n Play scheme by Trustly. If you don’t want to use Paypal method, Spin Hill offers you the options of debit cards (VISA, Mastercard, Maestro), Paysafecard and Paying by Mobile. Credit cards are prohibited due to the regulations imposed by UKGC.
Minimum deposit is set at £/€/ΝΖ$10 and the same stands for withdrawals but maximum limits remain unspecified by the casino. The only acceptable currency of the site is the British pound.
Let’s arrive to the fact that literally blew our minds, unfortunately in a negative way. The casino withholds a £/€/ΝΖ$2.50 fee on each withdrawal! So for example, if you request a £/€/ΝΖ$100 cashout you will actually receive £/€/ΝΖ$97.50! Totally unacceptable policy if you ask us but maybe you decide that the positive elements of this casino overcome this setback.
The casino claims that all withdrawal requests are processed within 5 working days. If yours hasn’t been finalized after this period, you should contact their customer support.
Slots & Jackpots on SpinHill Casino
Spin Hill Casino is a slot-first casino, the majority of the games are pokies. In its gaming lobby you can find slots by top-notch providers like Netent, Pragmatic Play, Red Tiger, Playtech, Yggdrasil and Eyecon and titles like Fluffy Favourites, Immortal Romance, Solar Queen or Thunderstruck II. Approximately 60 providers comprise the offer, among them you will find the proprietary games of Jumpman Gaming, the owner of the site. The games are categorized by alphabetical order, popularity and fresh releases so that you can keep track of them easier. Also, you can select which slots are your favourites and access them faster.
No slot lobby is completed without a jackpot selection. Spin Hill casino features jackpot titles exclusively by Eyecon which means that you cannot expect large progressive ones like Mega Moolah or Major Millions on this site.
Live Casino on SpinHill: Limited Gaming Choices
Live Casino games of Spin Hill are exclusively powered by Pragmatic Play but your options here are kind of limited. There isn’t even a Live Casino tab to distinguish the live dealer’s from the rest of the gaming lobby. You are going to find the live games under the ”Table Games” tab. The offer can be considered poor as you will find just some Live Blackjack and Live Roulette tables. Unfortunately, no VIP tables are available to casino aficionados who want to play hard.
Spin Hill Mobile Casino Experience
Mobile environment is pretty practical in Spin Hill Casino. There might not be a app but the mobile site is smooth. Navigation is neatly organized for playing on the go as you can enter your account, the banking section and your personal mailbox with just one touch. The casino also gives you instant access to two of the most celebrated slots of the lobby, Starburst and Fluffy Favourites from the mobile slider menu.
SpinHill Casino Bonus
Gaming Selection on SpinHill Casino
So, what’s there other than slots? Well, not that much. Spin Hill features some table games but the offer isn’t an impressive one, just 32 games along with the live tables. Blackjack, Roulette, Baccarat and Solitaire are the only types of games available. At least bingo lovers will find 75, 80, and 90 variants of their favourite game. Spin Hill significantly improved its slot offer the last year, but they need to do the same for the rest of the games.
Eh, where is the live chat serice? We didn’t believe that an online casino could go without a live chat in 2021, yet this industry doesn’t cease to surprise us. Spin Hill Casino uses a ”Personal Mailbox” where they send you promotional material from time to time however you cannot address them directly. If an inquiry or dispute come up for you, you would have to either take the advice of the FAQs section or send an email to [email protected] The casino operator claim that they will answer back within 2 days.
Spin Hill is a typical Jumpman Gaming white label casino, one of the many that the operator has established. UKGC and Alderney licenses guarantee safe gaming, however, the casino has serious disadvantages that we cannot overlook. The withdrawal fees, the absence of a live chat service and the poor Live Casino are certainly underwhelming. Yet, we would like to give a chance to Spin Hill for the future as we believe that they will improve.
Yes, this site started targeting exclusively players from Great Britain, before they decided to expand to Ireland and NZ markets.
It's possible that you haven't sent the necessary verification documents yet or their approval is still pending.
According to the casino, your complaint must be filed within three months of the incident and you should address Customer Care Team via [email protected].
The casino issues a 72-hour processing period. After that time, you can expect 1-3 days before the funds arrive in your hands.