Swedish operator, LeoVegas AB confirmed that its five-year gaming license in the Swedish territory has been reinstated after winning its appeal case against the local regulator, Spelinspektionen.
The Swedish regulator had reduced the license of LeoVegas by three years, from five to two, for misconducts of the operator in the UK market. Spelinspektionen had decided that they will give shorter licenses to operators that had committed violations to foreign jurisdictions such as LeoVegas. More specifically, a survey that was administered by the UK regulator, UKGC, showed that LeoVegas violated self-exclusion codes by addressing advertisements to self-excluded players. Also, according to the survey, LeoVegas didn’t comply with the refunding policy regarding the self-excluded players as it failed to return the sums of the casino balances of more than 10.000 players.
LeoVegas rejected these allegations, claiming that they happened due to failures of their software system and misunderstandings of their affiliate partners, who continued to advertise to self-excluded partners despite the warnings.
The Stockholm-based operator reacted by filing its appeal with the Swedish Administrative Court of Linkoping. The main argument of the operators’ lawyers was that misconducts of an operator on another market cannot be presented as evidence of punishment in a different jurisdiction. Moreover, LeoVegas added that the alleged misconducts had happened in 2016, meaning too far in the past to raise a case. Ever since LeoVegas had followed all the guidelines of the UK market and UKGC hasn’t initiated any talks for revoking the operator’s license.
The court even though it confirmed the severity of the allegations, eventually agreed with the defense attorney of LeoVegas, ruling that since 2016 LeoVegad had complied with the jurisdiction’s regulatory framework, there is no case for limiting the license.
Vala Karimi, General Counsel of LeoVegas, commented that the requirements of a regulated market regarding responsible gaming and handling of customers are strict but LeoVegas was always in favor of regulation.
Gustaf Hagman, Group CEO LeoVegas added that the fact that the Administrative Court took this decision proves that LeoVegas is an operator with a good reputation in terms of compliance respect. He commented that this setback won’t stop the company from improving its Swedish products and expanding to new markets.
The brand is known for taking responsible gaming seriously as it has launched LeoSafePlay, which is a separate business department that hopes to create suitable conditions for the responsible gaming of the future.
Sweden indeed has become an interesting region to watch in terms of compliance. If you’re curious to find out more about it and all the Swedish casinos that fully abide by the local legislation visit our page on the best casinos in Sweden for 2019.