Dutch gambling regulator Kansspelautoriteit (KSA) revealed a detailed plan that the applicants for the new online gambling licenses should follow if they want to obtain one. After the approval of the Remote Gambling Act by the Dutch Senate last February, it was announced that the country will open its fully regulated market in January 2021.
From 1 July 2020 the interested operators will be able to place their bids according to the guidelines that the KSA will provide. There will be offered four different types of licenses: 1) casino games for players vs the operators, 2) casino games for peer-to-peer playing (e.g. online poker), 3) sportsbook licenses and 4) licenses for betting on horse racing.
License fees & other requirements
Any interested party should cover a €45,000 application fee in order to participate in the procedure. Applications should be in Dutch as well as all the accompanying documents. The identity of the applicants and the origins of their financial funds should be clear to the regulator who has the right to request extra information if they feel that they want to clarify something. The operators should be companies that have no ties with owners bearing criminal record or pending tax obligations. Furthermore, the companies must have not been declared bankrupt during their existence or have frozen payments or even have seen their properties confiscated for unfulfilled payments.
Another crucial point that the operators have to satisfy is a “Responsible Gaming” plan that will fight gambling addiction repercussions. The implementation of that plan should be delivered in close partnership with the KSA. Key elements of the plan must be fighting against underage gambling, protect the 18-24 age group against addiction and training the staff accordingly. The marketing strategy should be implemented the same way, meaning that the operators must give priority to “Responsible Gaming” by addressing ads properly to avoid being misleading or exaggerating, especially regarding bonuses and promotions.
Anti-money laundering & self-exclusion policies
Moreover, the applying casinos should comply with anti-money laundering national policy and monitor players that use suspicious funds to gamble. Meaning the operators must be in the position to prevent fraud and also being up to date with the challenges that the gambling industry presents. Verification of players’ personal details (name, birth date, address) is the key aspect here, that the casinos should deal with in order to comply with the KSA’s safeguards.
Payment processing should be clear as well. The casinos should leave no doubts to the players regarding the types of payments, risk management and how they deal with mistakes or misunderstandings with the players about depositing and withdrawing funds.
The KSA also stressed the importance of self-exclusion policy. The Dutch regulator has plans to launch a national self-exclusion system where all the licensed operators will be obliged to participate in. Customers protection will be the major priority for the KSA which will also ask from operators to form a complaint system for the customers according to the Dutch consumer laws.
The regulator understands that the online casinos will have a considerable volume of guidelines to “digest” so it offers workshops for all the potential bidders with the goal of providing further information and clarifying whatever misunderstandings the operators might have.