Golden Reels Casino Review
Golden Reels casino is the new kid on the block when it comes to the online casino market. It was established in 2019, so they have yet to prove their merit and gain players’ trust. They started on the right foot with their unique cartoonish theme that almost resembles children’s TV shows and adds a playful and relaxing note to it.
To further back their bid for success, Golden Reels casino offers games from 9 quite popular casino providers. However, they won’t get points for language diversity in this casino review as the site is only available in English. Therefore, they should work on adding more languages ASAP.
The site boasts a decent (but not enough) number of slots but is missing great when it comes to table games and A-class casino providers in general with the exception of Quickspin. Let’s dig a bit deeper into all of these aspects in the casino review of Golden Reels we prepared below.
Golden Reels Casino License & Security: Is It A scam Site?
The brand holds a Curacao license which inevitably influences our Reliability rating, although we have stressed numerous times that it isn’t a sign of an untrustworthy brand on its own in no way.
From the moment you complete the Golden Reels casino login process, the management wants to make sure you are safe. They claim to use the latest SSL encryption layer to protect the transactions and that their games have been tested by eCOGRA, an independent agency. Still, there isn’t a seal of approval to corroborate the statement, leaving a shadow of a doubt there.
However, their KYC policy requires players to submit a copy of their ID and utility bill whenever there is a withdrawal request larger than €1,000 so that their accounts can be verified. Also, you can find the Responsible Gaming page at the footer of the homepage, which showcases their commitment to fair and responsible gaming, although it is kind of a standard practice for all brands nowadays, so we don’t put too much weight on that.
Payment Methods & Withdrawal Times
When it comes to payment options, their number isn’t negligible, but not abundant either. The internationally acclaimed methods available for a Golden Reels casino deposit are Visa/Mastercard/American Express debit or credit cards, as well as e-wallets like Skrill and the prepaid card Paysafecard.
The Neosurf prepaid card and e-wallet are also available that many Australians and New Zealanders opt for. The minimum deposits for these local methods are AU$10 and are completed instantly.
The international methods also require a minimum of AU$10 to be deposited, except the American Express card or JCB and Discover credit cards that demand an AU$20 Golden Reels casino deposit.
As for Golden Reels casino withdrawal options, players can use Visa and Mastercard credit/debit cards, Skrill e-wallet, or bank wire transfers. Withdrawals are processed within 1 to 7 days, depending on the method used. Skrill withdrawals are usually completed within a day, while bank transfers take around 3-5 working days. There isn’t a minimum withdrawal limit, but the monthly maximum is capped at US$/AU$/€100,000.
Another thing to remember about Golden Reels casino withdrawals is that some fees may apply. Namely, a 5% fee may apply if deposited funds requested to be withdrawn hadn’t been put into play.
Also, if you want to make more than two withdrawal requests in one day, you will face an additional 10% fee for each subsequent payout, which means your winnings will take a hit.
Golden Reels Casino Slots & Jackpots: Decent but not Enough
Like the majority of online casinos in the industry, slots dominate gaming portfolios, and Golden Reels casino is no different. More than 90% of all games in the casino are slots, numbering 400+ titles from nine providers. If that sounds like a lot, you haven’t seen what their competition has in store for you — thousands of differently themed slots and bonus features.
These Golden Reels casino slots are usually 3- and 5-reel slots with different numbers of paylines and the industry’s average RTP percentage. You can find different slots categories, including the Top category list with titles such as Playson’s famous The God of Wild Sea and Claws and Paws slots, or iSoftBet’s 3888 Ways of the Dragon with 3,888 paylines.
Also, you can filter the slots according to their volatility, from low to high, depending on your personal preference.
Another positive thing about slots in Golden Reels casino is that new titles recently released by their software providers are constantly added. Click on the tab New and check out the latest releases.
On the other hand, there is only a single jackpot slot they offer, and that’s Quickspin’s Dragon Chase slot game with four fixed jackpots. Slot players are always looking for massive wins, and without more progressive jackpot slots, Golden Reels casino can’t expect them to stick around.
Live Casino Component Could Have Been Better
Golden Reels’ Live Casino catalog is very far from stupendous as there are 50+ live tables offered. It does a decent job, but can’t compare with other brands that have 100+ on their live casino section, which influences our equivalent rating. Many of of these are powered by Evolution Gaming, which gives them some merit.
However, all games are solely available in English, which does curb the enthusiasm a bit. We should point out that their Live Casino section includes some diversity with live Texas Hold’Em poker, blackjack, immersive roulette, baccarat, sic bo, and other popular casino games. On the plus side, there also are several VIP tables, for Blackjack for example, for all the high rollers out there together with popular games like Deal or no Deal and Monopoly Live.
The Volatility Filter on the Slots Section allows you to find slots that pay out small amounts often vs ones that pay out big occasionaly.
Mobile Experience
Unfortunately, the brand hasn’t yet produced a dedicated Golden Reels mobile casino app for Android and iOS devices. However, the mobile version of the site is accessible via all types of mobile devices and houses the same games found on desktop devices.
The website is responsive and intuitive, apart from being structured well. From the get-go, you can see different categories of games on the homepage, which facilitates the search considerably. We did like the categorization between “New Slots” and “Top Slots”, as well as the way the Volatility Filter displays on mobile, together with the Provider filtering.
Moreover, switching between categories is completed almost instantly. Lastly, you can use all payment methods when depositing and withdrawing funds, which is another plus.
It’s nothing fancy, but given the simplistic design and layout of the site on desktop, you wouldn’t expect something different on mobile. Not too great, but takes care of the job either way.
Golden Reels Casino Game Selection
When it comes to casino games, the success bar drops an inch further as there are only around 500 casino games, which is not nearly enough if you are after gaming diversity. If you add the fact that more than 400 games are slots, you’ll quickly realize that there are very few choices left for players who enjoy table games.
The list of software providers numbers nine different producers, with Evolution Gaming, Quickspin, iSoftBet, and Playson leading the way. The others are some lesser-known and aspiring software companies like Booongo, Nolimit City, etc.
Although supporting emerging gaming companies is fine, it is the well-established software companies that players are after, and Golden Reels casino surely lacks a wide selection of those in their portfolio. Apart from slots, you can enjoy various versions of American and European roulette and blackjack games, as well as a few versions of baccarat.
There are 30+ table games, most of which are different versions of roulette and blackjack. You can explore close to 15 different types of blackjack, like American Blackjack, Multi-Hand Blackjack, and Atlantic City Blackjack.
Other than blackjack, there are several versions of roulette at your disposal, such as American and European roulette games, with low bet options and high stakes VIP games. If you get tired of blackjack and roulette games, there’s not much left to choose from. There is only a single video poker version: Poker Pursuit by iSoftBet, which is unsatisfactory in all regards and should be addressed as soon as possible.
Customer Support
Should you need any help when browsing and playing in Golden Reels casino, their customer support will be at your disposal. You can contact them by sending an email at [email protected]. Their 24/7 available support team will reply as quickly as possible.
Also, they have a 24/7 Golden Reels Casino live chat service you can use to get the answers to your questions. The agents are knowledgeable and they respond quickly.
On the other hand, note that the live chat is only available in English, which is a downside. That isn’t how you make players from different parts of the world feel welcome.
Our Verdict
Golden Reels casino is a new brand that has some potential but still needs to work hard to improve its current services. The casino has to offer more games and payments in general, and definitely work on improving its reliability criteria maybe with a better license and auditing certificates. Also, there should be more games from A-list software providers. The 24/7 live chat is a nice touch, but without more languages, it won’t do much good. All in all, it remains to be seen how Golden Reels casino plans to step up its game. Without some improvements, it is questionable if they will manage to attract a lot of players.
Casinos
Reviewed On: 7/07/2020
You don't get many bonuses in cash after your welcome bonus. Also, I found the games quite boring and not interesting.
MarkReviewed On: 30/06/2020
They offer a good welcome bonus package but 10% fee if you deposit twice at the same day. I hate that.
LarryYes, players from Australia are welcome to join.
The RTP and payouts depend on individual games and providers, but in general, they are around the industry’s average.
All players from New Zealand are welcome to set up accounts and play in Golden Reels casino.
The Terms and Conditions can be found at the bottom of the homepage.
Yes, Golden Reels casino is a legitimate and licensed casino, although it could do more in several aspects to attract more players.
British players aren't allowed to sign up and play in Golden Reels casino.
- English
- AUD, EUR, INR, NZD, USD
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- Straightforward Layout
- New Slots Tab
- Playson Section
$2,000 + 200 FS 
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